Contact Phonix Pay

We are here to help with your phone plan.

Get support for payments, receipts, documents, account status, retailer partnerships, or phone setup questions.

Customer receiving Phonix Pay support at a phone retailer
Visit us

HNO. CM26 Love Avenue

Amasaman, Accra

Send a message

Tell us what you need help with.

Share a few details and the right Phonix Pay team member will follow up. For urgent payment or account issues, call or message us on WhatsApp using the number above.

Payment or receipt issue Customer phone plan support Retailer partnership request Documents or completion help

Do not include card details, PINs, passwords, or one-time codes in this form.

Support topics

Fast help for common needs.

Customers

Get help with your phone plan, receipts, documents, payment status, or completion confirmation.

Retailers

Ask about partnerships, customer onboarding, supported plans, or retailer operations.

Payments

Report a payment that has not reflected or ask about a receipt, balance, or repayment schedule.

Documents

Request help finding your agreement, payment schedule, completion documents, or support record.